This sets out Swift Rail Services Website Terms & Conditions of Use. It is to be read in conjunction with the Website Privacy Policy and Cookie Policy

Legal

Access to and use of any part or page of www.swiftrailservices.com (the “Website”) is provided by Swift Rail Services, registered office: Registered Office: Swift Rail Services, 135 Queen's Road, Central, Hong Kong.  (“SWIFT RAIL SERVICES”), (“We”) or (“Our”) on the terms below.

By using the Website, you agree to be bound by these terms, which take effect immediately on your first use of the Website.

If you do not agree to be bound by all of the following terms please do not access and/or use the Website. We may change these terms from time to time and so you should check these terms regularly. Your continued use of the Website will be deemed acceptance of the updated or amended terms. If you do not agree to the changes, you should cease using the Website.

You agree to use the Website only for lawful purposes and in a way that does not infringe Our rights or restrict or inhibit anyone else's rights, use or enjoyment of the Website. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within the Website.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms & Conditions of Use.

Intellectual property

Copyright in these pages is owned by Swift Rail Services. Other than as set out below, all copyright, trademarks, design rights, patents, database rights and other intellectual property rights (registered and unregistered) in and on the Website and all content (including all applications) located on the Website shall remain vested in Swift Rail Services or its licensors (which includes other users). You may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use Website content in any way except for your own personal, non-commercial use. All other use is prohibited. You must not modify any of the Website content, adapt, alter or create a derivative work from any Website content in any circumstances and/or use any part of the content on the Website for commercial purposes unless otherwise licensed by Swift Rail Services. Swift Rail Services status (and that of any identified contributors) as the authors of content on the Website must always be acknowledged.

Limitation of liability

The content of the pages of this Website is for your general information and use only and is not intended to amount to advice on which you should rely. It is subject to change without notice.

Although we have taken reasonable care to keep this Website up to date and accurate, we cannot guarantee that it is all correct. Swift Rail Services does not provide any warranty, representation or guarantee (implied or express) as to the accuracy, timeliness, performance, completeness or suitability of the information , materials and/or content found or offered on this Website for any particular purpose and you use the Website at your own risk. You acknowledge that such information and materials may contain inaccuracies or errors and Swift Rail Services expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Access to and/or use of the Website is provided on a strictly ‘as is’ basis. Swift Rail Services does not warrant that functions available on the Website will be uninterrupted or error free, that defects will be corrected, or that the Website or the server that makes them available are free of viruses or bugs. You acknowledge that it is your responsibility to implement sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

Where this Website contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. Swift Rail Services have no control over the contents of such third party sites or resources.

General

These Terms and Conditions of Use are governed by the laws of England and Wales. You agree that the English courts shall have exclusive jurisdiction in relation to any dispute arising out of or in connection with these Terms & Conditions of Use.

To the extent that any part of these Terms & Conditions of Use is found to be invalid, unlawful or unenforceable by any court of competent jurisdiction such part shall to that extent be severed from the remaining terms all of which shall remain in full force and effect as permitted by law.

The failure or delay of Swift Rail Services to exercise or enforce any right in these terms does not waive Swift Rail Services’s right to enforce that right.

Complaints

Swift Rail Services takes both positive and negative feedback very seriously. It is a chance for us to learn and improve for the future, as well as an opportunity for us to put things right. In the unlikely event that you are not satisfied with any aspect of the service you have received from us or any of our agents or you have any suggestions on how we may improve our service, please let us know as soon as possible by contacting us using any of the methods below:

By Email:

admin@swiftrailservices.com

By Phone:

+852 3008 3525 during 9.00 am - 5.00 pm weekdays (answer phone service 24/7 or during busy periods).

By Post:

SWIFT RAIL SERVICES

135 Queen's Road,

Central

Hong Kong

If we receive a complaint from you, we will contact you within five days to let you know that we have received your complaint and that we will be dealing with it promptly. We will respond to you with further details, including the name of the allocated individual dealing with your complaint within ten working days following receipt. Our aim is to deal with any complaint within four weeks after we receive it, although we recognise that in some instances we may need more time to properly and fairly investigate a complaint.

In the event we cannot deal with your complaint within four weeks, we will write to you to update you of this. We will always keep you up-to-date with our progress in resolving your complaint but, in any event, we will send you our full written response within eight weeks of receiving your complaint.